When creating a digital identity, a certificate is issued. With this certificate, the probative value of the electronic signature is reinforced.
The digital identity is based on an email address and a telephone number. If you no longer have access to either the email address or the telephone number associated with the certificate, or if you no longer want to use the certificate to sign documents electronically, you will have to revoke it.
To revoke the certificate, two options are available:
- if you do not have a Universign account, access the page https://app.universign.com/en/revocation/ and enter your email address or telephone number. You will receive a code to confirm the certificate revocation.
- If you have a Universign account, access our web app via https://login.universign.com/authn/login and click on the Identity menu, then on the Revoke button. You will receive an email or SMS confirming that the certificate revocaton has been completed.
If necessary, you can request a new certificate with new contact details (email address and telephone number).
In case you no longer have access to the registered email address, telephone number and Universign account, you can submit a support request via the following form: https://help.universign.com/hc/en-us/requests/new
Please note: signatures that have been completed with a certificate remain valid even after the certificate revocation.